Support

Something not working, or a question? Email support@skyfund.io and we'll get back to you, usually within a couple of days.

Joining a trip someone shared with you

Tap the link in the invite message. If Skyfund is installed, it opens the trip. If the link doesn't open the app, open Skyfund yourself, go to Settings → Join with an invite code, and type the code from the message (it looks like ABCD-EFGH). You'll see the trip before you decide to join.

Why doesn't my balance match my bank?

Skyfund only knows what you've told it: your recurring contributions, any manual adjustments, and your trips' costs. It doesn't connect to your bank. If it's out of step, use Add to fund or Withdraw from fund on the Balance tab to bring it back in line. Costs in other currencies use daily reference rates, which will differ a little from what your card is charged.

Why did my share of a trip change?

Costs are split evenly between everyone on a trip, so your share changes when someone joins or leaves. Skyfund always shows your share based on who's on the trip right now.

Leaving or deleting a trip

If you created a trip, you can delete it for everyone. If someone else created it, you can leave it instead. Your leave days for that trip come back to you, and the costs are re-split between everyone still on it.

Deleting your account

In the app, go to Settings, scroll to the bottom and tap Delete account. You'll be asked to type your email address to confirm, and the deletion is immediate and permanent. Shared trips you created aren't lost: they're handed to the person who joined them first. The privacy policy explains exactly what's removed and what's kept.

If you can't get into the app, email support@skyfund.io from the address you signed in with, and we'll delete it for you.